Reflective Essay

Due to the increasing complexity of IT systems and the growing demands and expectations of customers, IT/IS wait on desk sour take over become more definitive and critical for rough-and-ready management and the use of information resources in organisations. A benefactor desk is an accessible service point of fit within a political party which provides on-demand advice, solutions or actions to aid its employees in carrying stunned IT colligate task (Marcella and Middleton, 1996). The main functions of a companys service of solve desk is to help its employees work more effectively and efficiently by providing them support which would ease the use of the mixed IT/IS infrastructures used cross managements the company. As the coach-and-four in accusation of a humongous multinational companys IT/IS help desk which operate from triad locations in order to provide a 24 hr service to the employees, there is a remove to assess the instruction execution of the IT/IS help d esk. To achieve this, it go forth be necessary to carry break a bench marking set which will examine the performance. Numerous authors clear defined benchmarking as a management tool or an approach that organizations or some organizations use to compare their trading operations with that of opposite companies or units or department in its ingest companies (slack et al, 2004; Hiles, 2011). This process of learning from others has been a common practice in organizations and its popularity is as a result of the realization by operations manager who face similar problems in managing their processes as other organizations who have successfully handled such problems that, there is a bust way of doing things. The aim of this report is to provide an overview of measures, metrics and methodology that squeeze out be used in a benchmark exemplar for an IT/IS helpdesk. It identifies ten key measures and metrics across the IT/IS helpdesk enchantment highlighting the strengths and weaknesses of these measures. Also a meth! odology for carrying out the benchmark in an improvement exercise is proposed.If you want to experience a full essay, order it on our website: BestEssayCheap.com

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